Refund policy

CISCO FISHING SYSTEMS, LTD.

RETURN POLICY

Our goal is to make sure you are 100% satisfied with your purchase from Cisco Fishing Systems, Ltd. We strive to make Customer Service our top priority and we complement this by providing our customers with every product we manufacture being made in Brunswick, Ohio, USA. If you find that you are not completely satisfied with your products we ask that you please follow the guidelines below to correct the situation as quickly as possible.

DIRECT SALE FOR WEBSITE AND STORE RETURN POLICY

Products you have purchased directly from Cisco Fishing Systems, Ltd. can be returned to the address listed below. The items must be returned within 30 days of purchase in new, unused condition and with the original receipt. Return shipping costs are the responsibility of the customer. For the customers protection, insurance on the package is encouraged, Cisco Fishing Systems, ltd is not responsible for any lost or damaged returned shipments. A refund of the paid product price will be issued in the original form of payment (Cash, Credit Card, Check) within 5 business days of receiving the product or in the form of credit if requested. Shipping charges are not refundable.

CISCO FISHING SYSTEMS
ATTN: RETURNS
3005 INTERSTATE PARKWAY
BRUNSWICK, OHIO 44212

DEALER STORE AND ONLINE SALES RETURN POLICY

Cisco Fishing Systems, Ltd products that have been purchased or drop shipped through one of our dealers will have to be returned according to that stores policy. However, Cisco Fishing Systems, Ltd requires that the return process is completed within 30 days from delivery and that the returned items be in new, unused condition. Please initiate a return with the purchase location before sending any items back to our facility. Cisco Fishing Systems, ltd is not responsible for any return shipping charges of products returned to the original purchase location or back to our facility. For the customers protection, insurance on the package is encouraged, Cisco Fishing Systems, ltd is not responsible for any lost or damaged returned shipments. Refunds are processed by the original location of purchase.

PRODUCTS DAMAGED DURING SHIPPING

Damaged items which may have occurred from shipping must be reported within 3 days of delivery. Please contact a Cisco representative at 216-881-4559 to start a claim with the shipping carrier. Customer will be asked to provide pictures of the damaged items and shipping materials.

CANCELLATION/ORDER MODIFICATION POLICY FOR DIRECT SALE AND DEALER ORDERS.

Order cancellations and modifications may be requested but are not guaranteed. Please contact us as soon as possible at 216-881-4559 or accts@ciscofishingsystemsltd.com to discuss what options are available for your order. Once an order is shipped, it can not be cancelled or modified. Please see the return policy above for available options.

SHIPPING ISSUES

Once your order is in transit, it is the responsibility of the carrier to deliver it safely. If you have any issue with your package we encourage you to reach out directly to the carrier for assistance. If they are unable to help you or if you need additional information, please contact a Cisco Fishing Systems, Ltd representative for assistance. We will require the case numbers that have been assigned to you by the carrier. Below are the customer service phone numbers for our shipping carriers. Please have your tracking number available prior to contacting the shipping carrier.

Fedex Customer Service: 800-463-3339
UPS Customer Service: 800-742-5877
United States Postal Service: 800-275-8777

For International Shipments, once the package clears United States Customs, please
contact your country’s postal service for assistance.